Refund and Returns Policy

Effective Date: 2025, Aug

At Ruhramart.com, we aim to provide the best shopping experience to our customers. Please read our Cancellation and Refund Policy carefully before placing an order.

1. Order Cancellation

• Orders can be cancelled before they are shipped.
• To request cancellation, please contact us at support@ruhramart.com with your Order ID.
• Once the order has been shipped, it cannot be cancelled. However, you may initiate a return request after delivery (if applicable).

2. Returns and Replacement

• We accept returns only for products that are:
  • Damaged during delivery
  • Defective or not as described
• You must initiate the return request within 7 days of delivery by contacting us at support@ruhramart.com with:
  • Order ID
  • Reason for return
  • Supporting images of the damaged/defective product
• The product must be unused, in original condition, and in its original packaging for the return to be approved.

3. Refund Policy

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed as follows:
  • Prepaid Orders: Refund will be credited to your original payment method (Razorpay or any other payment gateway) within 7–10 business days.
  • Cash on Delivery Orders: Refund will be processed to your bank account after collecting necessary details.
• Shipping charges (if any) are non-refundable.

4. Non-Refundable & Non-Returnable Items

• Certain items are non-returnable and non-refundable for hygiene and safety reasons. These include:
  • Perishable goods (e.g., food items)
  • Personal care products
  • Custom-made or personalized items

5. Late or Missing Refunds

• If you haven’t received your refund within 10 business days:
  • First, check your bank account again
  • Contact your bank or payment provider
  • If the issue persists, contact us at support@ruhramart.com

6. Contact Us

For any questions about cancellations, returns, or refunds, please reach out to us at:

📧 support@ruhramart.com
🌐 www.ruhramart.com